Genex

Overview

 

• • Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    Several types of goods are exempt from being returned. Goods such as contact lenses which are unsealed, multi-pair boxes of contact lenses (if any one of them is unsealed), and prescription eyeglasses/sunglasses cannot be returned.

     

    To complete your return, we require a receipt or proof of purchase

 

 

Refunds

 

Once your return is received and inspected, we will send you an Email/SMS/Call to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your given method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again or whatever payment method you have given.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@optilookpk.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

 

Exchanges

 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@optilookpk.com and send your item to

Shop # 2, R-96, Sector 11-B, Main shahrha-e-Usman

North Karachi. Karachi

 

 

Shipping Returns

 

To return your product, you should mail your product to:

Shop # 2, R-96, Sector 11-B, Main shahrha-e-Usman

North Karachi

Karachi.

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

 

Contact us at info@optilookpk.com
WhatsApp: +92 300 9206664
for questions related to refunds and returns